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Shipment

Shipping Policy:
We aim to ship all items within 24 hours of receiving an order.
All items are ready to be dispatched within 2-4 business days (weekend and public holidays are not included) after the payment is completed.
In the event of force majeure, the transportation time may be delayed.
Note for taxes:
Import duties, taxes and charges are not included in the item price or shipping charges. For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries may need to pay duties or VAT according to your countries'levying rules.

Tracking Your Package:
You will receive an e-mail containing your tracking number as soon as the shipping label is printed.You can track your package here: https://www.17track.net/en.
This tracking information may take up to 24 hours to become available.
Issues With Tracking Info:
We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at james@auger.com.cn
Lost Packages:
WE will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at james@auger.com.cn